FAQ
- Can I view sitter profiles before I become a member?
- What are your office hours?
- What is your office email?
- What is your office phone number?
- How much does it cost to register as a member?
- Can I cancel a pending request?
- What happens if I need to cancel one of my confirmed appointments?
- Do clients tip their sitters?
- Do I have to pay my sitter for the whole time they are booked?
- Do I have to pay each time I book a sitter?
- How do I pay my sitter?
- What is a Family Share?
- Can my sitter help clean my house?
- What happens if my child is sick?
- Can I change the time of a confirmed appointment?
- Can the sitter transport my children?
- Our family really enjoyed our previous sitter, but they are not showing up as available when I go to book. Is there any way to see if they are available?
- What is the timeline for my confirmation after I have submitted a request with a "Placeholder"?
- How long will it take to receive a confirmation for my request?
- Can I text or call my sitter prior to the appointment?
- What happens if my first-choice sitter declined my request?
- Can I choose a sitter for my appointment?